RETURNS, CANCELLATIONS & REFUND POLICY

IF YOU EVER NEED TO RETURN OR CANCEL SOMETHING - HERE ARE OUR TERMS
Ordering anything through this site consents to these fair terms.
 
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ENLISTMENT, Membership Subscriptions & Modules

CANCELLATIONS

WE DO NOT OFFER ANY REFUNDS FOR ENLISTMENT FEES. We accept all members without question and provide goods and 1 year of access/services in return for every fee we accept.  Cancellations happen automatically once you decide not to re-join for another year.  If you think there might be grounds for you cancelling any of our services, please don't sign up for them.
 

Removed from our Training Wing or online platform for conduct reasons?

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Uniform, Teamwear & Runwear

 

Cancellations

We offer cancellation with full refunds on all clothing and equipment under the following conditions
  • Until the time you receive your Order Processing confirmation email. After this point, we will be acting on our mutual agreement.
  • If we have made a mistake and you chose for us not to rectify it.
 

Size swaps & Faults

  • We offer full replacement services for faulted goods and incorrect sizes.
  • Size swaps require notification within 3 days of receipt and we personally honour faulted goods within 28 days after receipt.
  • After 28days we will assist you according with any manufacturers' obligatory policy.
  • While all outbound shipping is free, all return shipping is the responsibility of the buyer
 

Personal items policy

We cannot offer refunds or size swaps for personal items such as Faceveils, underwear & personalised garments - unless they are faulted or still in their original packaging unopened and seals intact.  Personalised garments can not be returned in any instance so please check your sizes first.
 

Refund Policy

  • We offer full refunds for 28 days provided garments are returned in their original state, with the packaging intact and tags still on
  • We reserve the right to withhold a portion of the fee if the goods return to us in any other state.
  • Repayment is made once goods are back in our care and have been checked in by our team
  • All return shipping is the responsibility of the buyer - we advise they get sent back to us by recorded delivery
 

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